At Majesty Phones, we don’t just sell used devices; we sell reliability. We understand that buying a pre-owned phone is a big decision, which is why we back every single device with our transparent, customer-first return policy.
1. The 10-Day Inspection Period
Every used device you buy comes with a 10-Day “No-Hassle” Return Window.
What this means: From the moment the courier hands you the phone, you have 10 full days to test the camera, battery, and performance.
Our Promise: If the device has a technical hardware fault that we missed, or if it doesn’t match the condition we described, we will take it back and and exchange it or give you arefund.
2. “Better Than Described” Standards
We use a strict grading system. If you receive a device and feel the “Excellent / Very Good” condition we promised isn’t met, we want to hear about it.
Transparency: If you find scratches or dents we didn’t mention or a battery health not meeting performance standerds we guarantee, you are entitled to a free exchange or refund.
3. How to Request a Return or Exchange (Fast & Easy)
We hate complicated paperwork as much as you do.
WhatsApp Us: Simply message our support team with your order number and explain the issue with the device.
Free Pickup: For defective items, we will arrange for our courier to pick up the device from your home or office—at no cost to you.
Fast Inspection: Once it reaches our store, we inspect it within 24 hours.
4. Refund Timeline
Card Payments or Tabby: We initiate the refund immediately after inspection. Refund will be to your original payment method, It usually reflects in your account within 3-10 business days (depending on your bank or Tabby).
5. What We Ask of You (The “Fair Play” Rules)
To keep this policy fair for everyone, we only ask a few things:
Log Out: Please remove your iCloud/Google Account and “Find My Phone” before returning. We cannot process refunds for locked devices for security reasons.
Original Condition: The device must not have new physical damage (cracks) or water damage occurred after delivery.
Accessories: Please return the device with any accessories included in the original sale.
